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Categories

Customer Service

At Lumen Mundi we really strive to give our customers the best quality products and best customer service experience that’s possible to ensure a positive experience with both our products and staff.  This is a wholesale website only and is meant for retailers with tax id numbers. If you do not have a tax id number and the product is not for resale please contact us and we can refer you to a local dealer that carries our products where you can purchase the items. Please email us at Sales@lumenmundi.com

 

MADE IN ITALY!

Almost all  of our products are made in Italy, most are designs that we have made or some from suppliers but the majority are our own creations that cannot be found in the local Italian market. Our Commitment has always been to the Italian artisans who have been producing religious articles for generations.  

 

SHIPPING

We ship UPS Ground and Expedited services with Fedex. We can use the USPS however please note that all USPS orders may take 24 hours to process even though we try to get them out the same day. We try to expedite all UPS ground orders within 24 hours however sometimes we do have orders that require extra attention. We have a 3 part check system where each order is checked 3 times before going out.

Our Backorder policy: Even though we try to avoid backorders, with over 5,000 items in our offering and as much as we try to keep everything in stock, sometimes we run out of product. Our Backorder policy is FREE SHIPPING on all backordered items, which does not include presales or new items as those are not backorders.

 

PRICES

Our pricing is WHOLESALE (COST) pricing and suggested retail is based on keystone. Our Prices are subject to change without notice even though that generally does not happen, our last price list is still from 2011, however we do retain that right in case of fluctuating prices or unforeseen price increases based on exchange rates or other factors.

 

ORDERING

First Orders are prepaid and after that our customers can apply for credit terms. Please note that in order to obtain credit terms the store needs to be at least 1 year in business and must complete our credit application.

 

PAYMENT

We accept Visa, MasterCard, and American Express Cards only. We accept Checks and COD payments.

 

RETURNS

Even though we want you to be happy with our product we realize that sometimes returns to happen. To return a product please contact us and get an authorization to return. Please note that we do not accept returns after 30 days. If an item is damaged, please report it immediately so we can contact UPS or Fedex to file a claim. Please report all claims within 10 days from receipt of merchandise.

 

We Thank You for your business and loyalty and realize that there are other companies out there, so thank you for your support!

 

Many Thanks,

  

Lumen Mundi