We strive for excellent customer service and have several quality control systems in place to check each order before shipping, however we do realize that from time to time returns are necessary.
- All return requests are required within 10 days from receipt of merchandise.
- To return a product please contact Customer Service to get authorization to return.
- Please note that we do not accept returns after 30 days from receipt of merchandise.
We ship UPS Ground and Expedited services with FedEx with in 24-48 hours on regular orders - custom orders are subject to additional shipping terms. We can use USPS upon request. Once packages are turned over to shipping vendors Lumen Mundi is no longer responsible for Delays, Damage or Lost packages. Please contact Customer Service immediately if there are any issues with your shipment.
Our Back-order policy
We offer Free shipping on all back orders over $50. If an order is not equal to or greater than $50 we will ship the order with the most economical shipping method with prior customer approval.